Marketing Leaders Report They Struggle With Management, Relevancy and Measurement

Fifty-eight percent of marketing leaders believe brand is a critical driver of buyer behavior for prospects, and 65% believe it is a critical driver of buyer behavior for existing customers, according to Gartner, Inc. However, the Gartner Brand Survey 2019 revealed that 35% of marketers struggle with managing a global brand (see Figure 1).

“Managing a global brand is a complex, multidimensional task,” said Chris Ross, vice president analyst at Gartner. “Even brands that may not see themselves as global are operating in a more tightly connected global ecosystem. As a result, the challenges of being a global brand extend to a large number of marketing leaders today.”

Many marketing leaders also express frustration about keeping the brand relevant and aligned to the changing needs and interests of their target audiences, while demonstrating their brand is tuned in with what is happening in the world.

“Brand relevance and resonance can be extremely fluid based on a polarized marketplace, new disruptive business models and ever-changing consumer requirements,” Mr. Ross said. “Marketers who want to stay relevant must be highly attuned to their customers, competitors and larger cultural and economic trends.”

Marketers are also challenged with accurately tracking their brand investments. Despite technology advancements and the creation of more sophisticated attribution models, not every brand expenditure can be precisely valued.

To overcome these challenges and improve brand performance, Gartner recommends that marketing leaders:

Watch for new competitors launching in other parts of the world, and be aware of regional or cultural trends that may impact their category or products — no matter their size or reach. Marketers must find the right balance between maintaining brand consistency while also being responsive and adaptive to individual market needs.

Commit to the ongoing pursuit of relevance by actively monitoring the marketplace to remain tuned into the trends, preferences and cultural factors that shape the collective mindset. It is important marketers have a pulse on how their brands resonate across the environment via their own research, customer insights and diligent measurement and observation of the impact of brand activities.

Measure every brand investment possible, but be open about what can’t be measured. It is critical that marketers be equally ambitious about quantifying brand initiatives and realistic about brand spending that cannot be easily assessed.